Question 1

How do I find my way around the home page?

Accepted Answer

The home page is the one you arrive on once you are signed in to the platform. It is towards this page that you will be redirected as soon as you finish a course. It is always accessible wherever you are on the platform, by clicking on the logo in the top left corner.
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Under the main banner you will find different blocks depending on the display option. The selection of courses is classified in different sections. You can choose any course to start with!
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Several examples of sections :
 • "Recommended for you" section: courses are suggested individually according to an algorithm analyzing your behavior during your previous training.
 • "New Releases" section: highlights new releases on the platform.
 • Skills-based section, which presents all the courses belonging to a competency. Examples : “Leadership & Management” ou “Digital Culture”
 • You can also challenge your colleagues by clicking on the banner "Create a new battle".
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 • Further, you can follow the latest news on your platform with "News" sections (if available).

Question 2

What do the shortcuts at the top of the platform mean (Home, Battles, More ...)?"

Accepted Answer

Quickly access different features from the shortcuts at the top of the screen:
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 • Home - return to the homepage of your platform.
 • Battles - challenge your colleagues and win points!
 • More : 
Catalog - access all available courses
Discussions - see the comments posted on forums for each level
Library - view course resources at a glance (videos, PDF)
Notifications - manage your email subscriptions and notifications 
and more : pages “Certifications” and specific pages on the content of your platform
 • Activity page  - my progress on the courses I have started / completed
 • Ranking - my score and my position regarding top 20 learners on my platform
 • Badges - summary of all badges that can be won on the platform
 • Photo/Avatar - can be modified in “My Account” (mobile application, my profile, my alerts) 
 • Settings (language settings, my account, live notifications, log out)

Question 3

How can I start the course?

Accepted Answer

Just click on the chosen course card, either on your platform home page or via the catalog.
There are two ways to do the course: either by following an entire course (it consists of levels, themselves made up of chapters and lasts up to 30/45 minutes) or by doing a chapter quickly in less than 5 minutes via 5'Learning.
Course format
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It provides you with the following information:
 • a short description of the subject
 • the course structure: the number of levels and chapters
 • course resources (videos or pdf)
The content of each level (Basic, Advanced or Coach), is accessible by clicking on the tab corresponding to the level. It contains :
 • skills acquired once the level has been validated
 • details of the chapters included in the level
To start this course click on the "Start Level" button.
5’ Learning Format
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5 'Learning format is a learning mode allowing you to train quickly on a very specific topic.
The principle is simple:
 • You can study a single chapter (in 5 minutes) with
 • 1 course video
 • 1 quiz of 4 questions
 • You have an unlimited number of lives, meaning you can continue learning on the chapter without having to start over. 
Tip: Take the time to focus on correcting wrong answers.

Question 4

How can I find a specific course? Using the search bar.

Accepted Answer

If you know the name of the course, use the search bar on the home page. You can search for a course by its title, the chapter name or the author.

Question 5

How can I see all the courses available in the catalog?

Accepted Answer

You can access the catalog via the button "More" in the main menu, then "Catalog".
You can filter courses according to several criteria: collections, skills, course duration, themes and authors.

Question 6

Where to find all the videos of the courses?

Accepted Answer

If you are in the middle of the quiz the video can be accessed by clicking on "Lesson" below the questions.
On the course page, you have the list of videos associated with each chapter.
Finally, to see all videos: go to the “Library” page in the “More” menu. Videos are categorized by course and level. This page allows you to watch videos without needing to complete levels, practice, review, or learn before answering questions!

Question 7

Notifications - activation / deactivation, email subscription"

Accepted Answer

You can choose to receive or deactivate:
 • messages sent automatically by the platform (eg.: when you get a certificate, or someone challenges you to a Battle ...)
 • notifications (eg.: "Try the most popular course", "Recommended courses" ...)
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Go to "My alerts" on your "Account" page to manage your emails and notifications.
 
You can also unsubscribe from emails directly at the bottom of the received email page.

Question 8

What are certificates (learning paths) and how do I validate them?

Accepted Answer

A certificate is a reward when you validate a series of specific courses.
Usually you have one or more available on your platform.
They are accessible from the “Certifications” page in the “More” menu.
In addition to completing your certificate, you can also earn :
 • bonus points
 • a nominative diploma downloadable (in PDF format)
The list of courses to be validated is described on the Certificate page. To access it, click on the badge or the Certificate title.
For more information on the conditions of obtaining certificates, click on "See More".
You will receive an email once your Certificate is validated.

Question 9

Where can I see the courses I’ve completed?

Accepted Answer

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The place to go is “My activity” page : You’ll find the summary of all stars you’ve earned there. From any page, click on … the star in the main menu to go the My Activity page.
On this page, you access the stars earned by winning battles, completing courses and 5'Learning, as well as validating your certificate(s) if there are any on your platform.

Question 10

My ranking, how to progress and move up the leaderboard?"

Accepted Answer

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You can constantly consult your score (the number of stars you’ve earned). It is your score that determines your ranking within the learner community of the platform.
The ranking page allows you to visualize your position and ranking of the 20 users with the highest number of stars. You can thus situate yourself in the general classification. The top 20 users are visible to all learners, but your personal ranking is only visible to you.
You can create a "Private Profile" by hiding your last name if you do not want to display it in the ranking. This can be done on your "My Account" page, in the "My Profile" section.
If you are not in the list of the top 20, you can see your score at the bottom of the page. In order to improve your position you can redo course levels to improve your score, coach in new courses or challenge your colleagues to Battles!

Question 11

What are the Badges and how do I get them (Survivor, Warrior, First Prize in Camaraderie, Question for a Champion, First in Class)?"

Accepted Answer

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From any page, click on the badge on the main menu to go to the page listing the accessible badges. 
This page presents all badges that can be won.
There are 5 badge categories:
 • Survivor module: from 1 to 10 levels completed without losing a life
 • Battle Warrior: from 1 to 25 Battles played
 • First prize in Camaraderie: from 1 to 25 interactions with Coaches
 • Questions for a champion: from 5 to 250 questions answered
 • First in class: from 1 to 25 videos/lessons viewed
Each of these categories has 4 levels depending on your performance: Bronze, Silver, Gold and Platinum.
Badges are grayed out by default until you have earned them. Once a badge is obtained, it is displayed clearly. You will also receive an email to notify you that you’ve achieved one.

Question 12

How to launch Battles and gain points / How to choose an opponent / How to review a course before accepting the Battle?

Accepted Answer

“Battle mode” is available from the “Battles” main menu and allows you to test your knowledge in a fun and dynamic way, by challenging other learners.
Start a Battle:
You can challenge another learner on the platform by clicking on the "Create a new Battle" button on the home page, or from the top of the platform by simply clicking on “Battles”.
1. Select a course and level
2. Choose an opponent
3. Start the Battle and answer the questions as quickly as possible
The challenged person will be notified by email of the challenge that you have launched. Once they have answered the questions, you will be notified who has won the Battle: he or she will have the highest number of correct answers.
Please note: in the event of a tie, the winner will be the person who answered the fastest!
Each Battle won gives the winner a number of stars corresponding to their score. So ... On your marks? Ready ? Go!
NB: you cannot challenge the same person to a Battle on the same content topic more than once. Go step by step, finish a Battle first, then challenge yourself again on another subject ;)
Responding to a Battle:
If you are challenged by another member of the community, you will receive an email asking you to accept the Battle. It will then be up to you to respond as quickly as possible to questions from to the level concerned. Good luck !
Tip! You can review the course on which the Battle relates before accepting it. Follow the link in the notification email or do it directly via the “Battles” page :
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The "Battles" page allows you to view the history of your Battles:
 • “Create a Battle”
 • Pending Battles request: Battles that have been launched but to which you have not yet responded
 • Your Battle history: list of completed Battles with mention of your score, that of your colleague and the level concerned

Question 13

How do I manage my account (my notifications, mobile application, modify the avatar, hide the last name, update my password)?"

Accepted Answer

This page is accessible from the main menu by clicking on your avatar. It offers different functionalities: modify your photo, your password, your notifications. You can also choose whether or not to display your last name.
You can also choose to be available or not as a Coach, choose your language and log out.
You can download and activate the mobile application (if it is available on your platform).

Question 14

How do I change the language on my platform?

Accepted Answer

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You can change the language of your platform by clicking on the settings icon at the top right of your screen and choosing your language from the drop-down menu.
 
Be careful, this will change the language of the platform, and the courses that exist in this language. Some courses may not be translated into the chosen language.

Question 15

I have HR rights on the platform: where do I find the analytics page?

Accepted Answer

If you have HR rights on your training platform you can access the analytics page via the platform footer. If you do not have this access, contact those in charge of the platform within your company, or send us an email: assistance@coorpacademy.com

Question 16

How can I see the news on my platform?

Accepted Answer

You will be able to follow the news on your platform via the News block on the home page.

Question 17

How to leave a comment or give my opinion?

Accepted Answer

At the bottom of each course level, you can give your opinion on the forums.
You may see comments left by your colleagues sorted by date.
This is a place for discussion: you can react to comments already posted. The goal is to share your experience!
To get an overview of all comments on your platform classified by course and level, you can visit the "Discussions" page in the "More" menu.

Question 18

What is the "recommendation" form / NPS?"

Accepted Answer

We want to know your feedback on the platform! To do this, a very simple question is sometimes asked when you complete a module: "Would you recommend the platform to a colleague?" 
No obligation to answer, but if you do, it will allow us to improve and collect any feedback you may have! Please be aware that any response is analyzed and sorted according to its score and any comments.
NB: On the scale of responses from 1 to 10: Choices up to 5 are described as "detractors", choices between 6 and 8 are "passive" and choices 9 and 10 are described as "promoters".

Welcome to the support page of your platform!

Welcome to the support page
of your platform!